FAQ

How do I choose the right nicotine strength for my vape solution?

The right nicotine strength for your vape oil depends on your personal preference and smoking habits. If you are a heavy smoker, you may want to start with a higher nicotine strength and gradually decrease it over time.

How does a vape work?

A vape works by heating up the e-juice or dry herbs using a heating element, which turns the liquid or herbs into a vapor. The vapor is then inhaled through a mouthpiece.

Can I use my vape while charging?

It is generally not recommended to use your vape while it is charging, as this can cause damage to the battery and potentially be dangerous.

How do I clean my vape device?

To clean your vape device, disassemble it and use a cotton swab or cloth to clean the tank, coil, and other parts with warm water and mild soap.

Can I vape indoors?

Vaping laws vary by location, but in general, it is not recommended to vape indoors in public places or around others who do not vape.

My order was rejected-do I need to place a new order?

If your order is rejected, our customer service team will be happy to help you.

Can you send me more pictures of the desired model?

Sure, you can send the link or full name of the products to customer service to ask for more pictures.

Can I pay with my VISA/Mastercard card?

We encourage people to use Bitcoin and Western Union; however, we also process Paypal/Visa/MasterCards for limited times. If you do not find the option available, please come back another time and contact customer service.

Is your website safe?

We will provide you with a tracking number after you order, so you can track the package all the way. Please do not worry. Also, all your personal information used on our site is confidential.

Do I need to create an account to place an order? Can I shop without an account?

You can shop as a guest, but creating an account is recommended for personalized preferences and easy access to past purchases.

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